What is ZapMaid?

ZapMaid is an on-demand cleaning service. To ensure availability, please book a few days in advance

How do you charge?

We charge by the duration of the clean. You pay for exactly how much cleaning you want—every time. Our intelligent booking systems suggest lengths based on your space and circumstance. 

So what is the price?

Hourly rates depend on your location.  

What is included a typical Clean?  

Mop or Vacuum of the Floors, Wipe Down of All Surfaces (counter tops, tables, shelves, seating, etc), Organize and Re-Arrange Clutter, Wash Dishes, Disinfect Bathroom, Dispose of Trash.

Since we are a time-based cleaning service, message your ZapMaid with anything to pay special attention to.

ZapMaids provide their own cleaning supplies and products.

Do you clean Airbnbs?  

Yes.

Many super hosts and management companies use us as an affordable, consistent, and dependable way to turnaround their vacation rentals. Because our rates are on par with standard cleaning fees, ZapMaid is a pass-through tax-deductible expense.

By using ZapMaid, your listing qualifies for Airbnb’s Living Wage Pledge.

To ensure a consistent turnaround every time, please save detailed cleaning and entry instructions under each House Profiles for easy re-booking.

To protect your property, every booking comes with before and after pictures just in case your guests do damage.

We do linens and will make the bed when there is a washer and dryer on site.

A typical 2bed/1bath takes 2 hours.

Do you do linens? 

Yes, if a washer and dryer is available in the unit. For efficiency and emergencies, please have an extra set of linens and towels.

Do I have to be there?

No. Just give us clear entry instructions. Our in-cleaning chat and photo feature allows for complete control from anywhere. In case of emergencies, please make sure you are reachable via the app.

Can I request the same Zapmaid?

Yes! 

ZapMaid believes that trust and familiarity are paramount. After each booking, you can decide if you want that ZapMaid to return. If yes, then favorite your ZapMaid and all future booking requests will go to them first.

Go to Favorites Tab > Enable Favorites > Click on the Lightning Bolt icon to select favorites

*You may select more than one Favorite to ensure someone familiar is always available.

Can I change my ZapMaid?

Yes, you can manage your ZapMaids under the Favorite tab.

Why does the app ask for a start and finish time?

This allows your favorite ZapMaid to clean your place around their busy schedules. Please double check with your ZapMaid to see what time they are planning to arrive.

I like my cleaning products!  

We are happy to use whatever cleaning products you provide. Just message your ZapMaid! By default, every ZapMaid brings their own cleaning supplies and products.

Do you bring a vacuum? 

We prefer to use yours, but we will certainly bring one if you don't have one. Just let your ZapMaid know!

Do you do Deep Cleans?

Because deep cleans shouldn’t cost a fortune, simply allow for more time to get a deeper clean. A good estimate is 1 hr per room for a deep clean.

Do I have to use the app?

Yes. ZapMaid is only available through the app. 

Can I pay cash? 

No, our ZapMaid app takes all major credit cards, making it a cash-free transaction.

Can I tip?

Yes, you can tip easily through our app up to 48 hours after a clean.

Can I cancel a booking?

You can cancel for whatever reason up to 24 hours before the start of the booking for a full refund. Cancellations within 2-24 hours will be assessed a $15 cancellation-fee. Cancellations under 2 hours before the start of the booking will be charged the full amount. 

Who are ZapMaids?

All of our experienced associates go through several rounds of in-person interviews as well as a rigorous background check.

Do you have insurance? 

Every ZapMaid clean is insured up to $50,000 for damages. 

FAQ